Information We Collect

We may collect personal information when you use our website, place an order, create an account, submit an enquiry, or contact us.

Information You Provide

Depending on how you use Lookati.com, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Country and postal/ZIP code
• Order details
• Product preferences
• Enquiry or message details
• Information you voluntarily provide through contact forms or customer support

Please do not provide unnecessary sensitive personal information through our website or enquiry forms.

Information Collected Automatically

When you visit Lookati.com, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interactions
• Referring website
• Approximate location based on technical information
• Date and time of visits
• Website performance and diagnostic information

This information may help us maintain website security, improve performance, understand website usage, and provide a better user experience.

Information Collected Through Orders

When you purchase a product from Lookati, we collect the information necessary to process and fulfill your order.

This may include:

• Customer name
• Contact information
• Billing information
• Shipping information
• Products purchased
• Order amount
• Order date
• Order status
• Delivery information

We use this information to process your purchase, arrange delivery, provide customer support, handle eligible exchanges or returns, and maintain appropriate business records.

Payment Information

Payments made through Lookati.com may be processed by third-party payment service providers.

Depending on the payment method available at checkout, your payment provider may collect and process payment information according to its own privacy policy and terms.

Where payment information is processed directly by a third-party payment provider, Lookati does not need to store your complete payment card details.

You should review the privacy policy and terms of the payment provider you choose when completing a purchase.

Enquiries and Contact Forms

If you submit an enquiry or contact form on Lookati.com, we may collect the information you provide, including:

• Name
• Email address
• Phone number
• Message
• Product or service information
• Other information voluntarily submitted through the form

We use this information to respond to your enquiry, provide product information, answer questions, discuss custom requirements, and provide customer support.

We do not use enquiry information for unrelated purposes unless permitted by applicable law or you have provided appropriate consent.

How We Use Your Information

We may use personal information for the following purposes:

• To process and fulfill orders
• To provide products and services
• To arrange shipping and delivery
• To respond to enquiries
• To provide customer support
• To process eligible exchanges and returns
• To communicate with you about your order
• To maintain customer and transaction records
• To protect our website and business against fraud, abuse, and security threats
• To improve our website, products, services, and user experience
• To understand website usage and performance
• To comply with legal and regulatory requirements
• To enforce our terms, policies, and agreements

Where required by applicable law, we will obtain appropriate consent before using your information for certain purposes.

Cookies and Similar Technologies

Lookati.com may use cookies and similar technologies to make the website function properly and improve your browsing experience.

Cookies are small data files stored on your device by your web browser.

Cookies may be used for purposes such as:

• Keeping the shopping cart functioning
• Remembering certain website preferences
• Supporting customer login or account functions
• Maintaining checkout functionality
• Understanding website usage
• Improving website performance
• Maintaining website security
• Supporting relevant marketing or advertising features, where applicable

Some cookies may be necessary for the website to function, while others may be used for analytics or other optional purposes.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Shipping and Delivery Information

To deliver your order, we may share necessary customer information with shipping, courier, logistics, or delivery providers.

This information may include:

• Name
• Delivery address
• Phone number
• Email address
• Order information
• Shipping instructions

The information is shared only to the extent reasonably necessary to fulfill and deliver your order or provide related customer service.